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Testimonials
Polar Bear Auto Care Testimonials
Read What Our Customers Are Saying:
- 5 Star Rating
“Very Professional, Very friendly. Great job on the car. On time. I now have heat & air.”
-Ron M
Polar Bear Auto Care replied: Thanks for taking the time to give us feedback. Let us know if you need anything else. Once again thank you. -Kevin and crew
- 5 Star Rating
“Very courteous and very professional group of guys and gals there at Polar Bear Auto and I would definitely recommend anyone who is having A/C issues to go there for evaluation and repairs.”
-David G A Customer since 2013
- 5 Star Rating
“Great service”
-Gerald C Customer since 2013
- 5 Star Rating
“Service, as always, was fast and proficient.”
-Chuck W Customer since 2007
- 5 Star Rating
“We could not get television to work. Everything else was great.”
-Lisa W Customer since 2013
Polar Bear Auto Care replied: I apologize that you couldn't get the TV to work, sometimes the remote works the comcast box and not the TV. I normally turn the TV on. Sorry I was not aware it was not on for you. -Kevin and crew
- 5 Star Rating
“Did great job in and out in a timely fashion. They found parts supplied and discovered areas of extra concern for my attentions. The folks at Polar Automotive always do good work and I have referred them to neighbors. However not other are able to budget . Their needed automotive repairs with-in the same price ranges.”
- Dennie L. Melton: Sacramento,CA Customer since 2007
- 5 Star Rating
“In all the years I have taken my (and my company's) vehicles, the service has been excellent, the staff pleasant and informative, and the prices fair!”
-John H Customer since 2003
- 5 Star Rating
“Excellent! Staff was very attentive. They worked very hard to meet my needs. I was a first time customer; definitely won't be my last time!”
Anonymous Customer since 2013
Polar Bear Auto Care replied: Thanks for taking the time to write a review for us. It is great to hear we met your expectations. I will share this with the staff. -thanks again, Kevin
- 5 Star Rating
“I will never take my car anywhere else. Even though I have to drive a bit (Elk Grove not even that far) the service is amazing. Staff is knowledgeable and explains in human terms what is happening to your car. They're just the best.”
Bernie P Customer since 2013
Polar Bear Auto Care replied: Thanks for the great review. Glad we could help you out. -kevin
- 5 Star Rating
“I was really happy about the service I received when I left my truck there. Kevin always kept in touch with me about the progress of my vehicle. Thank you, Ron”
-Ron B Customer since 2012
Polar Bear Auto Care replied: Thanks for the review Ron, please let me know if you figure out the noise, I would love to add it to our knowledge base.. -thanks kevin
- 5 Star Rating
"Our vehicle was given to us earlier than expected and charged lower than quoted. Enough said."
-Douglas R., Sacramento
- 5 Star Rating
"The service was extraordinary. I have not seen or even heard of any shop offering better! I will be back! Anyone who needs good service, call Art and Kevin; you'll get it!"
-David G., Fair Oaks
- 5 Star Rating
"No other auto repair place I've been to in Sacramento is so non-threatening and comfortable. The other places make me feel like I am going to be sucked into some expensive unneeded repairs. Not here though. They do what I ask for a reasonable price plus do a free safety check without me asking. I always feel very satisfied and confident that I didn't get ripped off. Also their waiting room is quiet, comfortable, and has lots of magazines. Looks like a woman decorated it instead of a mechanic."
-Larry R., Sacramento
reviews
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These guys are amazing. Will come back when I need to.- Bill Call. 5/25/2020![]()
Excellent service. AC works great, oil change done on time like promised. Kevin and Art are excellent. Thank you.- Ed Pal. 5/24/2020![]()
Staff was very friendly and knowledgeable. Took the time to explain everything really well and very professional.- Ryan Dotson. 5/20/2020![]()
Everyone was helpful and my air conditioning issues were resolved promptly. The folks who were working on my car found a problem with one of my tail lights and after getting my permission fixed it.- Steve Patrick. 5/19/2020![]()
Phil in parts is very knowledgeable and knew how to.make my custom a/c hoses. Very nice people.- Steven Muehlberg. 5/18/2020![]()
My father and I have gone here for years. I have not regretted coming here for service, ever. You need service or repairs for your vehicle, think no further than Polar Bear Auto Care.- Matt Akana. 5/18/2020![]()
One of the last parts of a motorhome restoration with engine rebuild ,was the ac part of the equation.Whilst i did everything else my self,i felt there was more to this than i wanted to take on .After some research i chose Polar Bear Auto.From the beginning Kevin was upfront about what i needed and was happy to educate me how all the components work together and as a whole.Whilst this project went over my budget,through no-bodies fault,i felt what he was proposing to do, was what had to be done to have a trouble free cooling system.I happily paid the bill & so far everything is working as it should.I'm happy,wife is happy,and i know if i have a problem i can take it back with confidence it will be taken care of .Would reccomend anyone to take their vehicle to Polar Bear Auto. for ac work.- Ian Brooks. 5/11/2020![]()
Great people!!! Professional kind honest all of the above.- Mele Palu. 5/6/2020![]()
Polar Bear Auto is a hidden gem of Sacramento for automotive service. These folks are awesome 👍- Steve Woodhouse. 5/5/2020![]()
Polar Bear Auto Care is a locally owned business and I like that. I have used their services for four years and have been well satisfied on every occasion. Their work is excellent and done when promised. The staff is always very pleasant, knowledgeable and professional. I wouldn't go anywhere else.- Hudson Vitaich. 5/4/2020![]()
The entire team is professional, knowledgeable and efficient. Exceptional customer service every step of the process.- Sandra Hertkorn. 5/4/2020![]()
Honest, great work and they get it done right the first time.- jyanez81 . 4/28/2020![]()
They are always fantastic to work with. Great place to get your car fixed.- Daniel Hoffman. 4/27/2020![]()
Very honest and straight forward in my opinion. It was not worth it to fix the A/C in my car because it is old, but would recommend service to others.- Byron Roll. 4/7/2020![]()
Price as promised. Air conditioner works great. Thanks- Richard Figenshu. 4/4/2020![]()
I took my 2015 Nissan here for AC repair after a recommendation for my husband's friend. I am so glad that I did! The previous mechanic I took it to charged me over $400 and still didnt fix it. Polar Bear had it fixed for me the very next day!! I am so happy with the sevice here, and my AC works AMAZING now! Thank you, Keith!!- Jami Walley. 3/27/2020![]()
Best AC guys in Town!- Oliver Jennings. 3/27/2020![]()
i have been using Polar Bear for any A/C repairs for about 20 years.As I keep cars a long time (my current ride, in 2020, is a 2004) I want the repairs to be done right, and only once. I get that from Kevin and crew at Polar Bear. My latest need, an AC compressor, was done during this Covid-19 period. Kevin sanitized everything he or I touched, from the ball point pen on the counter, to the car's door handle and key ring. (Almost) needless to say, both car and I are running quite well, after our Polar Bear visit. My air conditioner now has a three year warranty. I wish I had one for myself.- Gene Lock. 3/23/2020![]()
The folks at Polar Bear are really great! They have worked on both of our cars and have done a great job. They are a little more expensive but do a great job. Very reliable and professional. Thank you!- Ed Bassett. 3/2/2020![]()
The crew at Polar Bear went the extra mile to install A/C in my Jeep Wrangler. They kept in communication with me, didn't hesitate to give me updates, and persevered in spite of obstacles. I can't recommend them enough. Thank you!- Ethan Cunningham. 3/1/2020![]()
They were great. Super friendly and explained everything very clearly.- Pete Hedrick. 2/26/2020![]()
This is a business with integrity .- Marie anne Curley. 2/24/2020![]()
I have had my A/C looked at two other times and it never worked right. Found Polar Bear who I remember using back in the late 80’s still around and called them up. They had it fixed and blowing cold like when the truck was brand new. They do all kinds of auto repair now and I will definitely go back to them. The whole crew was great. Art and Craig took care of me. Thanks again!!- L Crawford. 2/17/2020![]()
Very nice people, on point and communication was good from beginning to end. Fair pricing. Well recommend to anyone.- Ana Tua. 1/26/2020![]()
Polarbear repaired my AC in my 1984 Corvette. A great job- cold as new!!- Davie Kupper. 1/26/2020![]()
Great service, they're honest and won't rip you off- Dana Schnabel. 1/17/2020![]()
Very friendly, polite, and the job is done on time!- greg pappas. 0/28/2020![]()
Great knowledgeable team gets you in and out asap. The really do bend over backward to get the job done right the first time.- S R. 0/27/2020![]()
I have been bringing my truck to Polar Bear Auto Care since about mid 2011. They have always been a kind, funny and knowledgeable group. What started out as a convenience in getting an oil change while at work. Has turned into the only place I take my truck and refer others to do the same. I have never been disappointed by my experiences nor have I ever felt I was being “taken for a ride” or cheated. They communicate with me if they find something other than what I brought my truck in for. They explain the situation so that I can decide whether to move forward or come back at a later time. As a woman I appreciate having a place I feel comfortable bringing my truck. I look forward to continuing to give them my business. What a great team, thank you for all your years of service on my truck and here’s to many more!!- Adia Ross. 0/10/2020![]()
I have 100%% faith in Polar Bear Auto Care. They have serviced my car for years and I have NEVER had a problem with their work. They are thorough in finding and addressing issues at an affordable price. I highly recommend them!- Esther C.. 11/2/2019![]()
Was able to drop off my vehicle and use the courtesy car that was readily available. Fixed my car at an affordable price, doing the job right the first time. Would highly recommend as a one stop shop for all your cars needs.- Austin Fagan. 10/13/2019![]()
As always...professional and honest service. I won't take any of our cars anywhere else!- Laura Bishop PhD. 9/1/2019![]()
I have had my RV in for service several times over the past several years. Truly professional and do not overcharge. they find the best solutions and then explain options or best choice. Customer for life with Polar Bear.- Bill Test. 8/21/2019![]()
They treat you like family and are always so kind and you can’t beat the price as well as the guarantee on the work done.Best shop ever .I wish I never had wasted money going to other places .- Jenn B. 8/20/2019![]()
I had a very positive experience with 2 of my vehicles. The rear a/c of a specialized van for my wheelchair bound son was repaired when another shop said they couldn’t do it. They were extremely accommodating with the sensitivity of the time constraints needed to get it done fast and also fixed a broken step at no charge to me. Also repaired the a/c on my camaro, valve cover seals, and the rack and pinion. Every employee I encountered in person or on the phone was friendly, personable and helpful. They actually answer their phone calls and call you back! I will use this company from now on for all of my Automotive needs. Darla, you’re a doll. Art you are awesome. Kevin , you went above and beyond. I cannot thank you enough.- Yvonne Rains. 8/15/2019![]()
Was fair and honest with the up front costs- David Pelfrey. 8/7/2019![]()
They went above and beyond to find my problem. As a courtesy they did not make any additional charges.- Steven Brock. 8/6/2019![]()
Did a great job on my old air system.- christopher marth. 7/27/2019![]()
Very honest and reliable!!@- Sherry Ankeny. 7/9/2019![]()
Would go back to these guys in a heartbeat. They were thorough, honest, took the time to explain everything in detail and took the time to evaluate the entire car for safety and recall issues. You don't find this level of care, integrity and customer service anywhere anymore. Highly, highly, highly recommend!!!- Sarah Gessler. 7/9/2019![]()
Great service great honesty!- Eric Himes. 7/8/2019![]()
repaired my ac not just service it like others did for years, found leaks and fixed them. was happy with the service.- Greg Cole. 6/27/2019![]()
As always, excellent customer service. Thank you!- auxhead . 6/20/2019![]()
All work performed as promised with no surprises. Thanks- Craig Elowson. 6/17/2019![]()
Great customer service. They were very clear on the process and steps after I dropped Off my vehicle. They were also clear on all charges and costs. Would def recommend this place.- Rebecca Maxwell. 6/17/2019![]()
The service from polar bear auto was amazing from booking my appointment to picking up my car. Excellent service, honest reliable auto service. Thank you again.- rick barry. 6/16/2019![]()
Darla and staff took great care of my coach and me. I will definitely be a repeat customer.- Jeanne Smith. 6/14/2019![]()
Excellent and fast service- Pokey Aguilar. 6/11/2019![]()
Polar Bear Auto Center, are very friendly and professional. They fixed my air conditioner, they had done an excellent job. Everything works very well. Would recommend them to everyone. Thanks Eric- eric vargas. 6/10/2019![]()
Excellent service! Thank you again Art and the crew at Polar Bear! I will recommend this place to everyone who needs A/C, electrical, or automotive!- Jaime Gomez. 6/3/2019![]()
This is the second time I have used Polar Bear for an air conditioner issue and both times the service was excellent and timely.- Doug Hillblom. 5/27/2019![]()
A great experience, and I am not the type of guy that writes a review. Good people, doing the right thing and taking care of the customer properly. Had two facilities before that could not figure out my dual air. Polar Bear did.- Rich Armstrong. 5/5/2019![]()
I have been bringing my cars here for years. Good honest work and they always take the time to explain. Best in the area no doubt!- Stanton Lee. 4/29/2019![]()
I love my 1992 Accord and as much as how old it is, Polar Bear took care of it with no hesitation. They were honest with the process and will take their time in the diagnosis versus just trouble shooting the issue (glues and duct tape). They are my go to when it comes to delicate matters for my Accord. Thank you, Polar bear.- Antonette Esguerra. 4/19/2019![]()
I like the honesty I feel when I use Polar Bear Auto. I would recommend them with any air conditioning and heating issues with my car. Wish they worked on my Mercedes Benz.- Nancy Wright. 4/10/2019![]()
The overall experience from polar bear auto was amazing from the first phone call to picking up my vehicle. Not to mention they saved me $1000.00 from other quotes i received for the same work. i will be using them for all future maintenance and repairs.- Zachary Denico. 4/9/2019![]()
Fast and Fair. They always give an estimate and do quality work.- John Sichler. 4/8/2019![]()
I received great service and they quickly had me on my way which was amazing!- Linda MacDonald. 4/4/2019![]()
The staff at Polar Bear Auto Care were so kind and knowledgeable. My Ford Taurus 2003 was having air compressor issues, and they quickly performed a recovery on it so we could perform the repairs ourselves. They also recharged my system quickly and even explained how the AC system worked too. 5/5 stars and would absolutely come back again!- cflame13 . 3/25/2019![]()
My air conditioning in my 2002 Subaru was quickly fixed. They also looked at my head gasket, which another mechanic told me had to be replaced. Kevin suggested (over making a profit) that I could just keep an eye on the oil level and it wasn't worth having the head gasket fixed. Honest, competent mechanics.- Genie Dizon. 3/17/2019![]()
Have been looking for years for an honest and knowledgable car service center. Found it!! Great service and prices- Lee Strickland. 3/16/2019![]()
I’ve been taking my vehicles to Polar Bear for many years. I have always found them to be honest and trustworthy. They communicate well and I’ve been able to depend on them to provide quality work. You’ll have to go a long way to find a better shop.- Mike Sharp. 3/4/2019![]()
Great shop and excellent employees also they have a great gaurentee good in every state for a/c work- harold lasky. 2/27/2019![]()
Great service! Very fair priced. Nice to repairs done right the first time. Very sharp crew I will be using polar bear from now on and suggest the same to anyone who asks- Joseph Byron. 1/28/2019![]()
Great Service and Experts on A/C Systems!- D Anderson. 1/28/2019![]()
Outstanding, professional, timely service. They are the NERDS of A/C! There is none better. Thank you, Polar Bear staff. I am a lifetime customer.- Steven Falcone. 1/27/2019![]()
The people there are fabulous. My car drives and doesn't over heat. They told me what was wrong, how to fix it and reasonable prices. You can call and make appointments for oil changes etc.- Carla Coluzzi. 1/25/2019![]()
They were very helpful they were very honest and they are now my new mechanic I advise everyone to go to them.- Kenyatta Brown. 0/30/2019![]()
These guys are great! Prompt, thorough and honest. Also good detectives. I had a weird noise coming from the front right section of my car. Under the right conditions, I would hear it every morning. They found it and fixed it! I am thrilled. I totally trust these folks to treat my car as their own.- Barbara Tincher. 0/29/2019![]()
I've been taking my car to Polar Bear for a couple of years now and I am very happy with the care they have shown to my vehicle and to me. The service is great, and they are very courteous and knowledgeable. I dropped my car off twice without calling ahead and they were very agreeable about fitting me in (although I usually make an appointment which works better for everyone). As a single woman I have been a little concerned about being taken advantage of, but I haven't felt that to be an issue here. I have an older Toyota which will probably keep running forever, so I'll be continuing to visit Polar Bear and I'm very happy to be doing so.- Gail Robey. 0/11/2019![]()
I've taken my Ford Ranger to Polar Bear for multiple fixes over the last few years and they always do a good job and at a reasonable price. So far, even the "temporary fix" of my a/c 2 years ago is holding strong. Saved me almost a grand! I'll continue to bring my vehicles to these guys and recommend them to everyone I know. :)- Elizabeth Smith. 0/10/2019![]()
I've solicited service from PB multiple times over the years. Everytime has been a pleasant and pleasing experience. I love recommending them to others needing service. PB has always been attentive to my needs, professional, warm, and positively responsive to any post service concerns. They are truly the service center most consumers dream of having. Their cost is reasonable and they are honest. There maybe other good service centers, but I doubt there are any better service centers. Polar Bear is the place to go.- Bill Starks. 0/5/2019![]()
Had transmission replaced (used), excellent work. Warranty on it too !!! Always the best, had smog done recently too, passed. Straight shooters, with Polar/Overstreet, I always know honest truth about vehicle and their work. Find a good honest shop and hold them for life.- john Esguerra. 0/4/2019![]()
The professionals at Polar Bear were not only great mechanics but were also very friendly. They even gave me a loaner car to use while my 280ZX was in the shop awaiting parts arrival. They were great mechanics and I am very pleased with the quality of work performed. They converted my Z back to the original R-12 freon because the changed to R-134A was useless and did not work in my older car (1981). I highly recommend them. [From Frank Inverso vs Anne Hann]- Anne Hann. 10/13/2018![]()
Great service at a reasonable price.- Vanessa Marie. 9/30/2018![]()
On top there things- Elizabeth Fisher. 8/25/2018![]()
Great people, excellent work. Kevin and Art always look for ways to get the repair done well at a manageable price.- Brian Gayek. 7/3/2018![]()
This crew is the best. I've been with them for so long I can't remember how I found them. They're knowledgeable, thorough and easy to talk to. Highly recommend them.- Michael Wilhelm. 7/1/2018![]()
Over many years several cars. Prices seem fair. Always good PR and good work- Ila Darling. 4/13/2018![]()
Great shop and with attentive owner/employees and excellent customer service. Their building is wheelchair accessible with designated parking. Waiting room is large and comfy with a table, many types of seating and a huge flat screen TV with cable. Water is complementary.- Fellow Traveler. 2/29/2018![]()
Love their very helpful service family place- Trina Deatherage. 0/26/2018![]()
Took the compressor from my 1969 GTO in for evaluation. The guys were very accommodating and gave it a look right away. Being a DIY person myself, Art gave me a lot of advice on what to do and what to be cautious about. I am rebuilding the engine right now, but when I get it back together, I will definitely take the car here for an evaluation and recharge of the system. These guys know their stuff!- Mike Leeper. 0/24/2018![]()
I have been pretty happy with them. They are very nice and helpful. They got the work done efficiently.- Dennis P. 11/6/2017![]()
This repair shop was referred to me by a previous owner of another auto repair shop. Quite a compliment I think. Anyway, I used their services for a costly repair (a lot less costly than the dealer), the car repair was repaired timely as promised, I was given the a standard warranty and have had no problem since the repair.- Robert ONeal. 9/11/2017![]()
Always up front with prices and great customer- Victoria Baby. 8/7/2017![]()
Great staff. Fast and honest.- Robert Rowan. 6/18/2017![]()
Art and Kevin are great. Very professional and provide a detailed summary of the issues in my car. Will return.- Dough Boy Caprice. 1/9/2017![]()
Honest Folks, Did a A/C replacement at quoted price. Had an equipment failure. They checked it out and replaced with out any hassle . Highly recommend to any one. I have suggested them to many of My Friends and Family- Gary Palmer. 11/23/2016![]()
Great service, awesome knowledgeable staff.- Jonathan Stone. 10/10/2016![]()
They are honest and will do what is right. They were not able to fix my car, but returned all of my money. Love these guys.- Susie Bell. 7/16/2016![]()
They fix the problems correctly the first time! Great customer service and great value! They even manage to teach me something new about auto repair every time, hehe. This is the only place I'd recommend and the only place I'd take my vehicle!- Some Guy. 3/20/2016![]()
I didn't have an appointment but needed my vehicle fixed as soon as possible. They diagnosed the problem right away. Great service. Great price. Highly recommended.- Peter Wilkens. 2/16/2016![]()
Polar Bear changed my AC from the old system to the new in my 1993 Jerry Bowling Chevrolet Super Corsica. Now, 10+ years later, 107,000+ miles and 3 round trips to the east coast and all parts east, the AC still works like the day Polar Bear delivered it back to me. I paid well for the quality of service and parts; but, I'll be back there if my AC fails again.- ROBERT MILLS. 8/24/2015![]()
If you live in the Sacramento area and your car needs work, call Polar Bear. They do a little bit of everything, not just A/C work. And if they think you're better off going to the dealer they'll tell you. They're honest and professional, and they do good work. I can't recommend them more highly.- Aaron Gravvat. 7/11/2015![]()
Always greeted at the door. Knowledgeable staff that will never steer you wrong. They want you safe out there on the road.- Lori Sawin. 7/6/2015![]()
Kevin, Art and Jessica are the best. Not only do they take care of us each time we visit, fitting our cars into the schedule even on short notice, but they also give us the peace of mind knowing that we are getting great service at a reasonable price. We highly recommend Polar Bear Auto Care for your AC and general auto repair needs.- Anne Stone. 6/28/2015![]()
Every time I am in Sacramento this is THE only place I'll ever take my truck. They have been the only ones to fix my problems correctly the first time and for good! If you're looking for a mechanic save yourself the hassle and just go here.- Scott White. 6/10/2015![]()
The guys at Polar Bear are awesome. Yeah, they don't work for free as some reviewers hoped, but Polar Bear is very reasonably priced and they stand behind their work. The Service is the best. Thank you!- Ted Welch. 11/5/2013
147 Reviews
